Privacy policy
Last updated: October 15, 2024
At Chhunchi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
Information We Collect
When you interact with Chhunchi, we may collect the following types of information:
-
Personal Information:
- When you make a purchase or attempt to do so, we collect personal details such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
-
Device Information:
- We automatically collect data about the device you use to access our website, such as your web browser, IP address, time zone, and some cookies installed on your device.
-
Order Information:
- When you place an order, we collect information related to your purchase, including product details, payment method, and any communications related to the order.
How We Use Your Information
We use the information we collect in several ways:
- To process and fulfill your orders: This includes sending you order confirmations, shipping updates, and handling returns or customer service inquiries.
- To improve our services: We analyze customer data and browsing habits to enhance the user experience on our website.
- To communicate with you: We may send promotional offers, newsletters, or updates on new saree collections, but only if you have opted-in to receive such communications.
- To prevent fraud: We use your information to screen orders for potential risks or fraud.
Sharing Your Information
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties, except as necessary to process your orders (for example, to our payment processors, shipping partners, and service providers).
We may also disclose your information to comply with legal obligations or protect the rights and safety of Chhunchi or others.
Cookies
Chhunchi uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device when you browse our site. You can manage or disable cookies through your browser settings, but please note that disabling cookies may affect certain features of our website.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for processing your orders and complying with legal obligations. Once your information is no longer required, we will securely delete or anonymize it.
Your Rights
As a customer, you have the following rights regarding your personal data:
- Access: You can request to see the personal information we hold about you.
- Correction: You can ask us to update or correct any inaccurate information.
- Deletion: You may request that we delete your personal data, subject to any legal obligations we have to retain certain information.
- Opt-out: If you wish to stop receiving promotional communications from us, you can opt-out at any time by following the unsubscribe instructions in the emails or by contacting us.
Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us via WhatsApp at +91-9168237248 or email us at support@chhunchi.com.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review this policy periodically.