Last updated: 16/03/2026

At Chhunchi, we celebrate the craftsmanship of India’s handloom heritage by bringing you carefully curated sarees crafted by skilled artisans. Every saree is thoroughly inspected before dispatch to ensure it meets our quality standards.

The products offered on Chhunchi are handwoven and handcrafted by skilled artisans and weavers, often working from their homes or small workshops across India.

Because these sarees are created through traditional techniques, minor irregularities such as slight variations in weave, small slubs in the fabric, subtle print inconsistencies, or slight color differences may occur. These are natural results of the handmade process and are not considered defects or damage, but rather a reflection of the authenticity and uniqueness of handcrafted textiles.

We therefore encourage customers to review product details carefully before purchasing and to handle sarees with care if a return request needs to be made.

However, if there is an issue with your order, we are happy to assist you.

Returns Eligibility

We accept return requests only under the following circumstances:

• You received a damaged product
• You received the wrong item
• The product has a manufacturing defect

To qualify for a return:

• The request must be raised within 24 hours of delivery
• The saree must be unused, unworn, and unwashed
• The saree must be returned with original tags, packaging, and blouse piece intact
• The saree must remain in its original folded condition

Returns requested after 24 hours of delivery may not be accepted.

Non-Returnable Items

Due to the delicate and handcrafted nature of our products, the following cases are not eligible for returns:

• Products that have been used, washed, or altered
• Products returned without original packaging or tags
• Products damaged after delivery due to improper handling
• Requests made after the allowed reporting window

Natural Variations in Handloom Products

Our sarees are handwoven or handcrafted, which means minor variations may occur in:

• Weaving patterns
• Color tones
• Texture or finish

These natural irregularities are not defects but rather a mark of authenticity and craftsmanship.

Additionally, colors may appear slightly different due to screen settings, lighting, or photography.

How to Request a Return

To initiate a return request, please contact us within 24 hours of receiving your order.

Please email us with the following details:

• Order Number
• Unboxing Video of the product showing the defect.
• Clear photos and video of the product showing the defect.
• Description of the issue

Contact email:
support@chhunchi.com

Our team will review the request and respond within 2–3 business days.

Return Shipping

If the return request is approved:

• We may arrange a pickup service, depending on your location.
• If pickup is unavailable, you may be requested to ship the product to our return address.

Return shipping costs may be reimbursed if the product is verified as damaged, defective, or incorrect.

Refunds

Once we receive the returned product, it will undergo a quality inspection.

If the return is approved:

• The refund will be processed to your original payment method
• Refunds are typically completed within 5–7 business days

Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Exchanges

Currently, Chhunchi does not offer product exchanges due to the limited and handcrafted nature of our saree collections.

If you wish to purchase another product, we recommend placing a new order after the refund process is completed.

If you have any questions regarding this policy or your order, please contact us:

Email: support@chhunchi.com